Privacy Policy
Information about website visits, service enquiries and your personal-information rights.
About this notice
This notice explains personal-information handling in connection with this website, telephone enquiries and services offered through Complete Mould Removal Wembley. To ask about an enquiry, your information or a privacy request, call +44 20 3966 3944.
The website provides service information and telephone contact details. It does not provide a contact form, online account registration for customers or an online checkout. You do not need to submit a property address or other enquiry details to browse the public service pages.
Information connected with an enquiry
When you contact the service, the discussion may involve your name, contact number, property location, the affected rooms, access arrangements and the information needed to understand your request. Details you choose to provide about a leak, previous work or another party may also form part of the enquiry.
Provide information relevant to arranging or delivering the requested service. Avoid supplying unrelated sensitive information. If you contact the service on behalf of an owner or occupier, make clear whose details you are providing and your authority to arrange access.
Why personal information may be used
Information may be needed to respond to your request, discuss the property concern, arrange access, communicate about a booking, deliver the agreed service, administer payment arrangements or consider a complaint. The information required depends on what you ask the business to do.
Handling an enquiry does not mean that every detail is required for every service. If more information is requested, you can ask what it is needed for and how it relates to your enquiry or booking.
Lawful grounds
The appropriate lawful basis depends on the activity. Taking steps at your request before a contract, and performing an agreed contract, can provide a basis for information needed for an enquiry or service. Legal obligations can require certain records to be kept. Legitimate interests may be relevant to proportionate administration, security or handling disputes, subject to the rights and interests of the people concerned.
Where an activity requires consent, consent must be specific to that activity and capable of being withdrawn. Asking about a service does not by itself provide consent for unrelated marketing. You can ask which basis applies to a particular use of your information.
Website and security information
Visiting a website involves technical requests to its hosting system. Those requests can include an IP address, browser information, requested page and the time of access. Hosting and security records may be used to operate the website, investigate faults and respond to misuse.
Website administration is separate from ordinary public browsing. WordPress can use cookies when an authorised administrator signs in. Administrative login cookies are not a customer enquiry form and do not create an online customer account.
Cookies and external services
Cookies and similar technologies should be considered according to their purpose. Technologies strictly necessary for a requested function are different from optional analytics or advertising technologies. Where optional technologies require consent, that consent should be obtained before they are used.
Following a link to another website brings you under that website’s own information and cookie practices. Review its privacy information before supplying details there. Using a telephone link opens the calling function available on your device.
Sharing for a service or operational purpose
Where information needs to be handled by a hosting provider, an operational service provider or another party involved in an agreed task, the information and purpose should be appropriate to that task. Ask how a proposed referral or contractor arrangement affects the information you have supplied.
Information may also need to be disclosed where legally required or for a properly justified legal or security matter. A referral or discussion about further work should not be interpreted as permission to circulate unrelated information about you or the property.
Retention and security
The appropriate retention period depends on why a record exists, the service relationship, relevant legal requirements and any unresolved issue. Information should not be retained simply because it may be useful indefinitely. You can ask about the retention arrangements relevant to your own enquiry or service record.
Access and handling should be proportionate to the purpose. No website can promise absolute security for every transmission or system. If you believe information has been sent to the wrong recipient or used inappropriately, raise the concern using the contact number above so the particular situation can be considered.
Your data-protection rights
Depending on the circumstances and lawful basis, data-protection rights can include access to personal information, correction of inaccurate information, erasure, restriction of processing, objection and portability. These rights have conditions and exceptions; a request does not automatically require deletion of every record where a lawful reason for retention applies.
To make a request, call +44 20 3966 3944 and explain the information and action concerned. Identity or authority may need checking before information is disclosed or changed. If you act for somebody else, explain that role. Where processing relies on consent, withdrawing consent does not invalidate processing that was lawful before withdrawal.
Questions and complaints
Raise a privacy concern through the service telephone number and explain the relevant enquiry or record. You can also contact the Information Commissioner’s Office about a data-protection concern. The ICO provides information on rights and complaint options.
This notice describes information handling in connection with the website and service enquiries. If a particular service or optional feature involves additional information handling, the relevant information should be provided when that activity is offered. Changes to this notice do not remove rights available under applicable data-protection law.